Services
In addition to the sale of hardware and software products, we offer you top-quality services through various channels. Take advantage of the broad potential of our services. Here you will find all the relevant information in one place.
Our Services
MTRIX Services
MFA Software Installation
- Concept development and planning approach
- Planning a rollout concept
- Setting up an AD/LDS environment
- Software installation
- Configuration of policies and settings
- Client installation
- Configuration of various authenticators (Fingerprint, OTP, RFID, etc.)
- Documentation
Logistic Services
MTRIX offers comprehensive logistic services for the distribution of hardware tokens, allowing you to focus on core business while we take care of the efficient distribution of your hardware tokens.
Our service includes:
- Custom Web Shops: We create and operate tailored web shops specifically designed to meet out customer's requirements. This allows your customers to conveniently order hardware tokens.
- Order Processing: We handle the entire order process, including order acceptance, payment processing, and inventory management. This ensures a smooth process from order to delivery.
- Worldwide Shipping: Our logistics experts manage the secure and efficient shipping of hardware tokens to customers around the world. We optimize supply chains to ensure fast and reliable delivery.
- Storage and Inventory Management: We offer storage and inventory management services to ensure that you always have enough hardware tokens in stock without risking overstocking.
Seed Programming
The tokens are reprogrammed by MTRIX staff in-house to ensure maximum security. The programming is done on a workstation independent of the corporate network. A cryptographically strong seed is generated, which is checked for its cryptographic strength and, if necessary, regenerated until it meets the required strength. The seeds are programmed via either a contact-based (USB) or contactless (RFID/NFC) connection, depending on the type of token. The transmission of the seeds is encrypted via a download link over https. The data is stored on a server hosted by us in the data center. The download is password-protected, and the seed file is also encrypted with a password. Upon request, we can provide you with the hash value of the seed file. Additionally, you have the option to be present during the programming or even perform the seed programming yourself on-site if desired. For security reasons, the seeds are retained for a maximum of 90 business days and are irrevocably deleted from our systems afterward. Please note that this service is non-refundable in case of returns.
Advantages
- Secure programming in the USA
- Cryptographically strong seeds
- Upon request, you can be present during the programming or even perform the programming on-site yourself
Workshop
- Conceptualization of the target solution, authentication endpoints, and architecture
- Evaluation of various authenticators (PKI, FIDO, RFID, YubiKey, TOTP/HOTP, SMS, APP, etc.)
- Derivation of authentication methods and combinations (MFA) based on protection requirements, roles and rights of users/groups, and endpoints
- Presentation of various solution approaches/products (software/hardware)
- Sketching of a rollout concept
- Custom topics upon request
Additional Workshops:
- Passwordless Authentication Assessment
- MFA Solution Health Check
Proof of Concept (PoC)
- Development and implementation of a Proof of Concept (PoC) to demonstrate the effectiveness and feasibility of the MFA solution
- On-premise or cloud-based, depending on customer's need and desired solution
Software Upgrade
- Update of your current MFA solution to the most currently supported version
- Updates include bug fixes, security patches, service packs and new releases
- Keeping your system up-to-date is essential for maintaining the functionality, reliability, and security of your software systems
Technical Support
Available as either hourly or project based (Statement of Work). Let our experienced technicians assist you with troubleshooting, configuration, and optimization of your MFA solution.
Types of Technical Support:
- Troubleshooting
- Configuration
- Optimization
- Deployment/Implementation
- Migrations
Managed Service Provider
MTRIX is a trusted Managed Service Provider (MSP) specializing in authentication. We offer expert-managed solutions for MFA and passwordless, ensuring seamless protection for your business.
Why choose MTRIX as Your MSP?
- Expert Authentication Management – We handle MFA, passkeys, and access control for you.
- Seamless Integration – Effortless deployment with your existing IT infrastructure.
- Ongoing Support & Monitoring – 24/7 security management and proactive threat detection.
- Scalability & Flexibility – Solutions tailored to businesses of all sizes.
- Compliance & Security – Stay ahead of industry standards and regulations.
Partner with MTRIX for secure, hassle-free authentication solutions! More on our Managed Security Services Provider (MSSP) offerings.