Support
Maximum Security & Reliable Support
Support Services
Personalized Support
Our support team is available via phone, email, and remote access – with a dedicated contact person who knows your IT environment, the solutions you use, and your specific requirements.
Centralized Ticket Coordination
We handle all communication with the vendors of your authentication solution – even when multiple providers are involved. You don’t have to deal with complex escalations.
US and European Availability
Our experienced team can support you in both US and European time zones.
New Feature Introductions
An introduction to new features is included, assuming a valid maintenance agreement is in place between the client and the respective manufacturer.
Customer Advocacy
Need a specific feature or improvement? We help you communicate your requirements directly to the vendors and support you throughout the implementation process.
Product Updates
MTRIX keeps you continuously informed about new developments and updates relevant to the solutions you use.
Frequently Asked Questions (FAQ)
We work with all leading MFA and authentication providers and coordinate support cases across vendors. In short, we support all manufacturers included in our portfolio.
View our software portfolio here.
Our support models are flexible and tailored to your needs – from basic assistance to comprehensive all-inclusive packages. Additionally, support services can also be booked on an hourly basis.
MTRIX's MSSP model offers support as part of the service.
Our MSSP model ensures continuous updates, monitoring, and expert help—delivering far more than traditional one-time purchase support.